A. Consumer Warranty

Warranty terms vary from product to product. Retailers should acquaint themselves with warranty information that is packaged with each product. The warranty period for all products starts on the date of purchase by the consumer. Warranty claims must be accompanied by a copy of original sales receipt specifying the place and date of purchase. Inability to produce the original sales receipt may result in loss of the warranty. All consumer warranty inquiries should be directed to their original place of purchase.

B. Return Materials Authorization Policy

All sales are final; no merchandise will be accepted for return without prior authorization. Returns will be accepted only after a Return Authorization number is given by Aquatic AV. Returns must be shipped freight prepaid. Please call 1-877-579-2782 or email: info@aquaticav.com for an RMA form.

Should an Aquatic AV product be found defective within the 1 year warranty period, authorized Aquatic AV dealers are to send pre-paid freight of IN-WARRANTY items, along with a completed Return Authorization form issued by Aquatic AV, to: 1476 Camden Avenue, Campbell, CA 95008. Aquatic AV requests that all returns include a clear explanation of the defect. Returns not authorized or received without a RMA clearly marked on the shipping label and/or shipped freight collect will be refused. Ship only the authorized unit(s) within proper packaging, as damaged or lost goods during shipment is the customer or representative's sole responsibility. The following may result in the loss of warranty: insufficient packaging, incomplete unit(s), unit(s) not returned with its original box, any MISUSE beyond normal use, or modified/altered unit(s). Unit(s) void of warranty will require an out of warranty service fee for repairs or the units will be returned to sender. Aquatic AV will evaluate all returns to validate the defect. If a defect is found in a unit that is still under warranty, Aquatic AV will repair or replace the defective goods with an equivalent replacement via ground freight prepaid. If no defect is found, the unit(s) will be returned as received. Should Aquatic AV have no satisfactory replacement model(s), a credit will be issued. All units returned for credit, if not complete, will be charged a 10% re-stocking fee.