WARRANTY & RETURNS

Consumer Warranty

Warranty terms vary from product to product.  Retailers should acquaint themselves with warranty information that is packaged with each product.  The warranty period for all products starts on the date of purchase by the consumer.  Warranty claims must be accompanied by a copy of original sales receipt specifying the place and date of purchase.  Inability to produce the original sales receipt may result in loss of the warranty.

SHOULD AQUATIC AV PRODUCTS PROVE TO BE DEFECTIVE, THE SOLE REMEDY SHALL BE SUCH REPAIR OR REPLACEMENT AS PROVIDED HEREIN. IN NO EVENT SHALL AQUATIC AV BE LIABLE FOR ANY LOSS OF USE, REVENUES, ANTICIPATORY PROFIT, AND DIRECT OR INDIRECT CONSEQUENTIAL DAMAGES ARISING OUT OF OR CONNECTED WITH THE SALES, USE, OPERATION, OR INABILITY TO USE OF THE PRODUCTS SOLD.

EXCEPT AS OTHERWISE PROVIDED IN THIS SECTION, AQUATIC AV MAKES NO REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO ANY OF THE PRODUCTS, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED UNLESS SUCH A DISCLAIMER IS OTHERWISE PROHIBITED BY LAW.

Return Materials Authorization Policy

All sales are final; no merchandise will be accepted for return without prior authorization.  Returns will be accepted only after a Return Materials Authorization number is given by Aquatic AV.  Returns must be shipped freight prepaid.

To request a RMA number please use the button below to register your details on our dedicated RMA Portal.
Enter RMA Portal

Should an Aquatic AV product be found defective within the limited 2 year warranty period*, authorized Aquatic AV resellers are to send pre-paid freight of IN-WARRANTY items, along with a completed Return Authorization form issued by Aquatic AV to:

Aquatic AV,
282 Kinney Drive,
San Jose,
CA 95112.

Aquatic AV requests that all returns include a clear explanation of the defect.  Returns not authorized or received without a RMA clearly marked on the shipping label and/or shipped freight collect will be refused.  Ship only the authorized unit(s) within proper packaging, as damaged or lost goods during shipment is the customer or representative’s sole responsibility.  The following may result in the loss of warranty:  insufficient packaging, incomplete unit(s), unit(s) not returned with its original box, any MISUSE beyond normal use, or modified/altered unit(s) including, but not limited to: cut harnesses, cut cables, disassembly of units, missing serial numbers, missing date codes, etc.  Unit(s) void of warranty will require an out of warranty service fee for repairs or the units will be returned to sender.  Aquatic AV will evaluate all returns to validate the defect.  If a defect is found in a unit that is still under warranty, Aquatic AV will repair or replace the defective goods with an equivalent replacement via ground freight prepaid.  If no defect is found, the unit(s) will be returned as received.  Should Aquatic AV have no satisfactory replacement model(s), a credit will be issued.  All units returned for credit, if not complete, will be charged a 10% re-stocking fee.

* Exceptions include, but not limited to: Televisions, monitors and other video transmitting or receiving equipment where the warranty period is only 1 year.

Aquatic AV reserves the right to modify their return policy without prior notice.