Returns
Return Information
We’re here to make your return process as smooth as possible. Feel free to reach out to our Support Team with any questions.
Return & Refund Policy
Return Policy for Domestic Customers
We want you to be completely satisfied with your purchase! If you need to return an item, here’s how we can help:
Easy Returns Within 30 Days: You can return your product within 30 days from the original purchase date.
Condition of Returned Items: Please make sure the product is in new condition with all original hardware and packaging.
Requesting a Return Authorization: Before sending your return, please get a Return Authorization (RMA) number from us. Simply visit our Support Center to learn how.
Refunds: Once we receive and process your return, we’ll issue a refund in the same form of payment used for the original purchase.
We’re here to assist you with any questions or concerns. Please note that our return policy may change, but we'll always strive to provide you with the best service.
Out-of-Warranty and Damage
If your product is out of warranty or damaged, the RMA will be canceled, and we’ll return the device to you at no cost. If you need a replacement part that isn’t covered under warranty, we can help you purchase it and install it for you.
International Customers
Different rules may apply. Please contact support@aquaticav.com with any questions regarding international returns after product registration.
Start a Return
To begin the return process, follow the steps below:
Register Your Product: Before returning your product, make sure it’s registered online at account.aquaticav.com or via the Aquatic AV app. This helps us track your product from start to finish.
Reach out to our Support Team: via chat or by completing the form below. We’ll review your case and provide you with a Return Merchandise Authorization (RMA).
Ship Your Device: Please don’t send your device until you’ve received your RMA. Devices sent without an RMA will be returned to you.
Return Request Form
Return Process
Once you submit a return, our Support Team will provide a Return Merchandise Authorization (RMA).
Shipping Your Product
Return Policy for Domestic Customers
We want you to be completely satisfied with your purchase! If you need to return an item, here’s how we can help:
Easy Returns Within 30 Days: You can return your product within 30 days from the original purchase date.
Condition of Returned Items: Please make sure the product is in new condition with all original hardware and packaging.
Requesting a Return Authorization: Before sending your return, please get a Return Authorization (RMA) number from us. Simply visit our Support Center to learn how.
Refunds: Once we receive and process your return, we’ll issue a refund in the same form of payment used for the original purchase.
We’re here to assist you with any questions or concerns. Please note that our return policy may change, but we'll always strive to provide you with the best service.
Inspection & Resolution
If your product is out of warranty or damaged, the RMA will be canceled, and we’ll return the device to you at no cost. If you need a replacement part that isn’t covered under warranty, we can help you purchase it and install it for you.
How to Check the Status of a Return
Different rules may apply. Please contact support@aquaticav.com with any questions regarding international returns after product registration.