Return Products

Start a Return or Find Answers to Your Product Return Questions

Ready to Start a Return?

At Aquatic AV, we are committed to delivering high-quality products.

If you’re not completely satisfied with your purchase, you can request a return through our Support Chat or by emailing

Any product purchased on can be returned within 30 days of the purchase date.

Returns FAQ

Refund and Return Policy

Return Policy for Domestic Customers

We want you to be completely satisfied with your purchase! If you need to return an item, here’s how we can help:

  1. Easy Returns Within 30 Days: You can return your product within 30 days from the original purchase date.
  2. Condition of Returned Items: Please make sure the product is in new condition with all original hardware and packaging.
  3. Requesting a Return Authorization: Before sending your return, please get a Return Authorization (RMA) number from us. Simply visit our Support Center to learn how.
  4. Refunds: Once we receive and process your return, we’ll issue a refund in the same form of payment used for the original purchase.

We’re here to assist you with any questions or concerns. Please note that our return policy may change, but we'll always strive to provide you with the best service.

Terms of Use
Return Process

We’re here to help if you’re experiencing any technical difficulties with your Aquatic AV device. Here’s how to proceed:

  1. Contact Our Support Team: Reach out to our Support Team via chat or email at We’ll review your case and provide you with a Return Merchandise Authorization (RMA).

  2. Register Your Product: Before returning your product, make sure it’s registered online at or via the Aquatic AV app. This helps us track your product from start to finish.

  3. Wait for Your RMA: Please don’t send your device until you’ve received your RMA. Devices sent without an RMA will be returned to you.

  4. Ship Your Device: Please don’t send your device until you’ve received your RMA. Devices sent without an RMA will be returned to you.

    Once you have your RMA and instructions from us, ship your device to:

    AAV HQ ATTN: AAV Returns Department
    RMA # [include your RMA Number here]
    282 Kinney Drive San Jose, CA 95112
    Be sure to include your RMA Number on the second address line or elsewhere on the box. Please send only the authorized unit(s) in proper packaging, as we aren’t responsible for damage or loss during shipment.

    Inspection and Resolution: When we receive your device, our team will inspect it to determine if it needs repair, replacement, or refund.
  • If it’s under warranty and defective, we’ll repair or replace it with an equivalent model via prepaid ground freight.
  • If no defect is found, the unit will be returned to you as received.
  • If we can’t provide a satisfactory replacement, we’ll issue a credit. Incomplete units returned for credit will incur a 10% restocking fee.

Out-of-Warranty and Damage: If your product is out of warranty or damaged, the RMA will be canceled, and we’ll return the device to you at no cost. If you need a replacement part that isn’t covered under warranty, we can help you purchase it and install it for you.

International Customers: Different rules may apply. Please contact with any questions regarding international returns after product registration.

We’re here to make your return process as smooth as possible. Thank you for choosing Aquatic AV!

How to Check the Status of a Return
If you have questions about the status of your RMA or returned device, please don't hesitate to reach out to Aquatic AV Customer Support via the chat function on our Support Center website or email at

Simply include the RMA Number provided to you by the AAV Support Team when they authorized the return, and they will be able to track your case to give you an update.